Trivesper · SaaS Factory

Support

Help with Factory accounts, access, billing questions, and product usage.

Contact

Email support@trivesper.com with your Factory account email and a short description of the issue.

Include your workspace name or product (for example QuoteFollow or VendorCompare) when reporting access problems.

Sign in / password reset — use the links on the login page or request a reset email.
Factory access / plan state — visible on your Account page after sign-in.
Checkout / payments — paid plans provide prepaid access for 30 or 365 days. Access activates after payment is confirmed on our servers. Purchase again when your period ends.
Payment submitted but no access yet — wait a few minutes, refresh your Account page, then email support@trivesper.com with your Factory account email and payment reference if access still has not updated.
Cancellation / refunds — email support@trivesper.com to close your account or ask about billing, refunds, or disputes. Prepaid access is not an automatic recurring subscription.
VendorCompare attachments — stored on your device only. They are not synced across devices.
Product usage — questions about any Factory product in the catalogue, including spreadsheet, email, WhatsApp log, and pre-send check tools.
Billing and upgrades — prepaid access questions and plan changes.

If Factory sign-in or account access is unavailable, we will note it here when possible.