Refund & Cancellation Policy

This policy applies to Trivesper digital products, including CAOS FREE and CAOS PRO Notion templates, and to hosted subscriptions where the applicable plan provides for cancellation.

1. CAOS FREE

CAOS FREE is provided at no charge. No payment or refund is applicable.

2. CAOS PRO one-time purchase

CAOS PRO is a digital product delivered through a Notion template link. Because the product is delivered digitally and access is made available after successful payment, one-time purchases are generally non-refundable once the template has been successfully delivered or made available for duplication.

This does not limit any mandatory rights you may have under applicable consumer-protection law.

3. Duplicate charge or failed fulfillment

If you were charged more than once for the same CAOS PRO purchase, or if a successful payment was recorded but the purchased template was not delivered, contact us promptly. We will investigate the payment and fulfillment record and, where appropriate, correct the duplicate charge or provide the purchased product.

4. Marketing OS subscriptions

Marketing OS Studio, Operator, and Portfolio are recurring digital subscriptions billed through Razorpay. Cancelling from the Marketing OS billing page schedules cancellation at the end of the current billing period. Access continues until that period ends. Cancellation does not refund a period that has already been billed.

If you were charged more than once for the same Marketing OS period, or a successful payment did not unlock the paid plan, email support with the payment reference. We will correct a duplicate charge or restore the paid plan that payment purchased. This does not limit any mandatory rights under applicable consumer-protection law.

5. Other hosted subscriptions

Hosted Trivesper subscriptions can be cancelled according to the cancellation controls and terms displayed for the applicable plan. Cancellation stops future recurring charges where supported; it does not automatically create a refund for a period already billed unless the applicable plan or law provides otherwise.

6. How to request help

Email meetus@trivesper.com with your account email, product, order/payment reference if available, and a short description of the issue. Do not send card numbers, CVV values, passwords, or other payment credentials by email.